Refund policy

The First 14 Days Recovery Box (Birth Edition: C-Section & NVD) | South Africa
This policy is designed in accordance with the Consumer Protection Act 68 of 2008 (South Africa) and applies to all online purchases made through our store.

1. Legal Compliance (CPA Notice)

We comply with the South African Consumer Protection Act 68 of 2008 (“CPA”). Nothing in this policy limits or excludes any rights you may have under the CPA. Consumers retain the right to return defective goods within six (6) months of purchase.

2. Nature of Product

The First 14 Days Recovery Box contains postpartum recovery and personal hygiene-related items intended for post-birth recovery (C-section and normal vaginal delivery).

Due to hygiene, safety, and medical sensitivity:

  • Items may not be returned once opened or used
  • Products are classified as intimate personal-care goods
  • Strict hygiene standards apply to all returns

3. Change of Mind Returns

We do not accept returns for change of mind after dispatch or delivery. All purchases are considered final once shipped.

4. Eligible Returns

Returns will only be accepted under the following conditions:

  • Item is damaged on arrival
  • Item is defective or not working as intended
  • Incorrect item was delivered

5. Return Requirements

  • Report issues within 48 hours of delivery
  • Provide order number and clear photo/video evidence
  • Items must be unused and in original packaging (where applicable)

6. Non-Returnable Items

  • Any opened hygiene or personal-care items
  • Used postpartum recovery products
  • Items without original packaging or seals
  • Any item marked single-use or sanitary

7. Refunds

Approved refunds will be processed within 7–14 business days after inspection. Refunds are issued to the original payment method only.

Shipping costs are non-refundable unless the return is due to our error.

8. Defective Goods (6-Month CPA Rights)

In accordance with Section 56 of the CPA, consumers may return defective goods within six (6) months of purchase for repair, replacement, or refund. This excludes damage caused by misuse, neglect, or improper handling.

9. Risk & Delivery

Once an order is marked as delivered, responsibility transfers to the customer. We are not liable for loss, theft, or incorrect delivery details provided by the customer.

10. Chargebacks & Disputes

Customers agree to contact us directly before initiating any chargeback. We comply with South African dispute resolution frameworks where necessary.

⚖️ Legal Summary:

• Hygiene products cannot be returned once opened
• Defective goods are protected under CPA (6-month rule)
• Returns require proof and approval
• Refund abuse is prevented through strict inspection rules

11. Contact Information

Email: beautybloomrecovery@outlook.com
Support: South Africa

Last updated: June 2026